EPISODE 9 | Michael O'Neill | ServiceM8
Hi guys and welcome to another episode of The Air Conditioning Podcast!
EPISODE 8 | Rod Cumming | Australian Refrigeration Council | Arctick
What's up guys and welcome to another episode of The Air Conditioning Podcast!
EPISODE 7 | Louis Styles | Custom Air Solutions (SA)
EPISODE 6 | Shane Quinn | Panasonic Australia
G'day guys and welcome to EP06 of the Air Conditioning Podcast!
EPISODE 5 | FAQ's [volume 2]
Hey guys and welcome back to EP05 of the Air Conditioning podcast!
EPISODE 4 | Darren Cock | Air Wholesalers (SA)
In this episode we have a chat with a local Adelaide Wholesaler who sells directly to the trade in Air Conditioning and Refrigeration with everything from iZone temperature controlling systems (home automation) to Pair Coil refrigeration pipe and installation products, air conditioning units, cleaning products just to name a few and that's just air conditioning. They also cater for automotive, Chilled water, Display Refrigeration Cabinets, electrical, ice machines and more!
EPISODE 3 | FAQ's
In this episode we address a number of frequently asked questions that are asked by consumers (mainly around the residential ducted system).
EPISODE 2 | Our very first guest! | Justin Frost | Ductair (SA)
We were very fortunate to have our very first guest interviewee today, Mr Justin Frost from Ductair in Adelaide. Ductair is an air conditioning ducting and componentry manufacturer and supplier based in Gepps Cross in Adelaide (SA).
EPISODE 1 | Welcome to the First Episode!
In the first episode, we're doing a brief introduction about ourselves and why we took the plunge into the world of podcasting!
EPISODE 10 | Kim Limburg | ARMA | Australian Refrigeration Mechanics Association
EPISODE 11 | Phill | Advantage Air
Hi guys, Thanks for joining us for another episode of The Air Conditioning Podcast!
EPISODE 12 | Matt Curnow | Distinctive Air (SA)
G'day guys and welcome back to The Air Conditioning Podcast!
EPISODE 13 | Phill Crawley & Davis | Smarter Air (QLD)
EPISODE 14 | Justin Hotchkiss| LJ Refrigeration & Air Conditioning (SA)
Hey guys and gals, Another week done and another Episode down.
EPISODE 15 | Chris Hunter | ServiceTitan (Texas, USA)
Hi guys & girls and Welcome to Episode 15 of The Air Conditioning Podcast.
In this episode we were very fortunate to have our first International guest join us on the Show!
From Texas USA we chatted with Chris Hunter from ServiceTitan, the world’s leading all-in-one software for Commercial and Residential HVAC, Plumbing, Electrical and other field based service businesses.
We tried to cram as much information into the episode as possible (or as much as time would allow) and here’s just a taste of what to expect:
>What is ServiceTitan and what does it do? (2:40)
>What makes ServiceTitan so different from its competitors? (4:50)
>At what point does the employee talk about price when taking the initial call? (12:40)
>Tell us more about the call recording feature (13:40)
>ROI areas identified for various advertising and promotional platforms (18:30)
>Creating more loyalty with client memberships (22:00)
>Tell us more about real time dispatching (24:00)
>What sort of support does ServiceTitan offer? (26:40)
And by god there was so much more!
We’d like to sincerely thank Chris for giving up his time and joining us on the Show and hope that we can have ServiceTitan back on a future Episode!
To get in touch with the awesome team at ServiceTitan we highly recommend you check them out at servicetitan.com
EPISODE 16 | Mark Vender & Tony Gleeson | AIRAH (VIC)
In this episode of the Mark Vender (Publishing and Strategic Communications) and Tony Gleeson (CEO) from AIRAH (Australian Institute of Refrigeration, Air Conditioning & Heating).
We covered quite a bit of ground and here’s just a snippet….
- What is AIRAH all about? (4:50)
- What is the purpose of AIRAH? (6:50)
- Why doesn’t the Government back AIRAH financially? (8:00)
- How important are members to AIRAH? (10:30)
- Do you think there should be a Refrigeration Licence for buying, use and the carrying out of Refrigeration work? (12:20)
- Do you find that your members are coming from a broad spectrum across the country or do you see smaller pockets? (16:20)
- What are you hearing from members and others regarding their frustrations within the industry? (18:00)
- Do you think that the Cert. 2 license was a good idea? (20:20)
We also asked the questions from our friends on Facebook, and so much more….
Jump on and have listen and let us know you feedback!
Please don’t forget to give us a review on Apple Podcasts or wherever possible as this helps us with our ranking and helps us become easier to find online! And let’s face it, we want to create the awareness and be heard so please do your bit to help with our discoverability 😊
To find out more about AIRAH and get in touch with them, please visit www.airah.org.au.
We’d also like to thank Mark and Tony for joining us on the show and hope to have them on in the future!
Until the next episode gang…..ta-ta!
EPISODE 17 | Alex McCann | Reload Media (QLD)
In Episode 17 of The Air Conditioning Podcast, we thought we would bring on a different type of guest to help us with some valuable information around Marketing and Promotion.
This is an area that not all of us are completely familiar or comfortable with, and in some cases, we just need the best bang for buck in order to bring in leads and reach out to an audience on a limited budget.
We were grateful for Alex McCann of Reload Media to join us on the show to give us some gold nuggets of information that we can all use to in getting our business name out there.
Although based in Brisbane (Qld), they service their clients globally.
We covered a number of different options, such as Google Pay Per Click, SEO, Social Pages, direct mail outs etc and hope you enjoy the episode. Here is a snippet of some of the topics we covered….
> Who is Reload Media and how can you offer marketing assistance? (4:45)
> With the onset of COVID and many of us turning to Online Meetings, how has this changed the face of your business? (6:50)
> What differentiates your business from your competitors? (9:00)
> Reload Media is a multi-award winning company in your field, what would you attribute to your success? (10:30)
> When most business owners think of marketing, they think of the expenses and assume it can be costly. What are your comments around this view? (12:00)
> Reload Media has worked with some large recognisable brands, do you also work with smaller businesses or even self-employed tradies? (15:35)
> If someone or a business was to approach you looking for assistance, how would you kick things off? 18:00)
And that’s just a taste…..
I’d recommend ripping out the note pad for this one coz there’s a ton of takeaways…
If you'd like to get in touch with Alex and the team at Reload Media, go to reloadmedia.com.au
*** BONUS ALERT ***
The team at Reload Media have put together an awesome deal, exclusively for our listeners (that’s you dude!), to carry out a FREE Health Check and personal audit of your business’s digital marketing! Don’t miss out coz it won’t be around forever, so click on the link at get onto it! Here’s the link: TAP17
EPISODE 18 | Sandra Rossi | Climate Control News (NSW)
Hi guys, in Episode 18 of The Air Conditioning Podcasrt, we got to chat with Editor of the Climate Control News (CCN), Sandra Rossi.
CCN is Australia’s only independent publication that services the Climate Control Industry and play an integral role in addressing the issues that affect the HVAC&R sector.
They provide a ton of information and the relevant tools and are another voice for our industry.
We learned more about what it takes to put together a publication and the great work that the CCN team do. Some of the topics covered include….
For those who’ve not had the opportunity to read the magazine, can you tell us more about it and where it started? (5:00)
How did you personally become involved Sandra? (6:45)
As a journo, how deep did you need to go into technician training side to feel comfortable in what you are reporting? (9:00)
How often is the publication released? (9:45)
Who funds the publication? (12:15)
Do you have subscribers? (14:00)
Do you have much to do with ARBS? (18:00)
How do you prioritise and decide which articles to run with> (19:30)
What do you think the biggest challenges are for this industry? (21:30)
Do you think we need a governing body for the industry? (22:30)
And a whole lot more!
We’d like to extend our thanks to Sandra and CCN for joining us on the Show and if you’d like to Subscribe to the Climate Control News, visit climatecontrolnews.com.au and until the next episode legends….Catcha.
EPISODE 19 | David & Marty Indursky | ENCON (New Jersey - USA)
Hey all and Welcome to Episode 19 of The Air Conditioning Podcast!
In this episode we were joined by another international guest!
We were so very fortunate to have chatted with Marty Indursky (Founder) and David Indursky (son of Marty and President) of US based company Encon.
Established in 1968, New Jersey’s premier building solutions firm ENCON is an award-winning, second-generation family business.
Marty is still working alongside David at the helm with ENCON being a successful company of over 50 years!
Together, along with their team, their business has been built on a legacy of trust, client care, collaboration, safety and industry leadership. Servicing Industrial and Commercial buildings, their core mission and guiding principles is to create systems that help buildings run more efficiently and more comfortably.
With limited time, we tried to jam as much into the episode as possible but hope we can catch up with them again in the future for an update.
Here’s some of what we chatted about…..
> With so much history, can you tell us a bit more about ENCON and how it started? (2:30)
> With limited it start-up capital, how did you get the business started? (4:20)
Can you share with our listeners where you’re at today in terms of scale and employees? (5:00)
>On average, how long do your employees stay with ENCON? (6:00)
> How do you go about creating such a great culture at your company? (7:10)
> It would appear that the hiring and firing of staff is a lot more straight forward than it is here in Australia, can you unpack that a bit further? (9:30)
> Do you place emphasis on training? (11:27)
> How important are having systems in your Company? (11:50)
> Are you guys working with a particular CRM? (15:40)
>How has COVID impacted your business? (16:30)
> The services your company offers is vast, can you tell us more about what you offer? (23:25)
And that’s not even half of what we covered!
We’d like to extend our sincere thanks to David and Marty for giving up their time to and joining us on the show (and to Lauren for organising the interview)!
They were the nicest blokes with so much history and experience to offer.
If you’d like to learn more about ENCON and their incredible company, you can visit their website at enconmech.com and we hope you enjoy the episode as much as we did bringing it to you!
EPISODE 20 | Doug Donovan | Interplay Learning (USA)
G’day guys and gals!
Welcome back to The Air Conditioning Podcast for another episode. This week we were pumped to have US based company Interplay Learning join us and chatted with CEO, Doug Donovan.
Interplay Learning have helped over 80k professionals advance their skills by enabling them to choose from dozens of interactive courses, led by industry experts in VR troubleshooting.
Here’s a taste of some of the questions we covered….
> Tell us more about Interplay and what you guys do (4:00)
> So can you talk us through how the Virtual Reality side works? (5:30)
> When it comes to the training and holding of tools, are you essentially holding nothing or do you hold a physical object to replicate holding a tool? (9:00)
> Do you have brand specific software to simulate the varying manufacturers? (11:00)
> Can you tell us more about your team? I noticed that your Chief Technology Officer had previously worked for Pixar Animations. How has this helped your business? (13:45)
> We don’t seem to be seeing the skills gap like you are in the USA, can you tell us more about that and how you guys are influencing? (15:30)
> Do you have any plans to, or are you already, looking to introduce Interplay Learning outside of the USA? (18:45)
> With the courses you offer, are you looking to take apprentices all the way through their apprenticeship or are you more of a complimentary course? (20:45)
And heaps more!
It was a fascinating discussion and a brilliant concept, and particularly helpful during difficult circumstances like the present COVID-19 and social distancing scenario, where visiting a particular venue in groups is not particularly desirable!
We look forward to them rolling it out completely in Australia and were grateful to Doug for his time and explaining about the cool stuff they are doing at Interplay Learning. (Thank you also to Ria for organising the interview!)
If you’d like to check out Interplay Learning further (and we suggest you do), you can visit them at interplaylearning.com
Thanks for joining us again guys, we hope you enjoy the episode and if you’re enjoying what we’re doing, we’d be grateful if you could give us a quick Review!
EPISODE 21 | Ryan Ardill | Ryan Ardill Air Conditioning & ARMA
G'day legends and welcome to another episode of The Air Conditioning Podcast!
In this episode we sat down and chewed the fat with Ryan Ardill from Ryan Ardill Air Conditioning and President of ARMA (Australian Refrigeration Mechanics Association).
Since its inception in 2008, Ryan has grown his business based on honesty, service and expertise, with their main focus on Air Conditioning repairs, maintenance, servicing and installation.
Here’s a snippet of what you can expect and we hope you enjoy the episode!
> For those who are perhaps not familiar with Ryan Ardill Air Conditioning, could you tell our listeners who you are and how your business started? (4:15)
> Having worked in sales previously, do you think it has been advantageous for you to learn both sides of the industry? (8.25)
> Was the decision to shift from an employee to become an employer an easy decision for you? (9:15)
> How many staff do you currently have working with you and are you looking to expand? (10:30)
> You mentioned team building, what sort of things are you doing help with team building? (11:30)
> Describe your typical day to day. (12:15)
> Do you do much in the way of marketing and if so, what methods are you using? (13:30)
> You mentioned that your reach for your clients is wide, from Victor Harbour to the Barossa Valley and Gumeracha. How do you manage any warranty issues or call backs? (17:45)
What unit manufacturer brands are you currently using and recommending? (18:30)
What’s your view regarding the Certificate 2 licencing? (25:15)
> Do you think we are heading in the right direction with licencing or do you think we’re no better than we were previously? (26:45)
> What do you think makes up a good fridgie? (29:15)
> How did you initially become involved with ARMA? (34:45)
And there was so much more covered!
We’d like to sincerely thank Ryan for joining us on the Show and were grateful for his time.
If you’d like to get in touch with Ryan Ardill, you can reach him at 1300 AIR PRO (247 776) or raac.com.au
To get in touch with ARMA you can reach out to them at:
Consumer Support for Air Conditioning Australia by ARMA
Hey guys, as mentioned in the episode, our personal business is looking to expand so if you’re an experienced fridgie who is enthusiastic, passionate about the trade and have exceptional diagnostic skills and workmanship please get in touch with us, we’d love to hear from you!
Please contact us at email@example.com
You must live in Adelaide (obviously) but also owning your own van (or similar) and tools is preferable, you must be fully qualified and have relevant licences! Cheers guys.
EPISODE 22 | Ryan Wijayasekera & Jamie Davies | Hitachi & Temperzone (SA)
Hey legends, Welcome to Episode 22 of The Air Conditioning Podcast!
In this episode we spoke with the State Manager, Ryan Wijayasekera and Senior Sales Engineer, Jamie Davis of Temperzone Australia.
We were very grateful for their time and had a great laugh with them on (and off) air!
Heres some of the bits we covered…
> Can you tell us more about Temperzone and Hitachi and how they came about? (2:30)
> Where is your Head Office based? (3:30)
> Are you more focused on Commercial or Residential or both? (3:45)
> When did the amalgamation between Hitachi and Temperzone happen and how did it come about? (5:00)
> What are the benefits you’ve seen since the amalgamation? (8:30)
> Can you tell us a bit more about some of the larger projects you’ve been involved with? (9:45)
> When you’re looking at the project work you do in more remote areas, like the mining projects, who handles the service and warranty work? (16:45)
> Both Temperzone and Hitachi do very well with your tendering and winning tenders, can you tell us what you attribute that success rate to? (22:00)
> Can you tell us about Hitachi’s new Wall Split range and more about the “Frost Wash” feature? (27:00)
And so much more!
Hey guys, as mentioned in the episode, our personal business is looking to expand so if you’re an experienced fridgie who is enthusiastic, passionate about the trade and have exceptional diagnostic skills and workmanship please get in touch with us, we’d love to hear from you.
Please contact us at firstname.lastname@example.org
You must live in Adelaide (obviously) but also owning your own van (or similar) and tools is preferable, you must be fully qualified and have relevant licences! Cheers guys.
EPISODE 23 | Shane Walker | Walker Air Control (SA)
How goes it legends?! Welcome to Episode 23 of The Air Conditioning Podcast. In this episode we chatted with Shane Walker from Walker Air Control, based in Adelaide, South Australia.
Shane tells us about his HVAC journey from being an apprentice as an employee with a Large Service Company to working as a Daikin Service tech and then eventually branching out on his own. Shane kindly sat with us a bit longer than your average interview to provide as much Daikin Service tips as we could cram in to the episode. We’ll have him back again to dig a bit deeper into that side of things but hope you enjoy the episode!
Here’s a taste of what we covered…
> Can you tell us more about Walker Air and how it came about? (3:00)
> Where are you based and how far do you go to service your clients? (8:45)
> Were the companies that you worked for previously on wages, or incentive based or both? (10:15)
> Do you think you got given a hard time as an apprentice or was it in jest? (11.15)
> Can you tell us more about your time with Daikin, were there some more frequent issues that you can recall where you can offer any tips? (13:15)
> Is there any equipment you’re not really familiar with? (21:30)
> Do you think that techs with Daikin experience are better suited to be working on their equipment compared with those that haven’t? (22:15)
> We get down and dirty with unpacking some of the more common faults! (27:30)
> What was your thought process around leaving Daikin and branching out to start your own business? (39:00)
How do you generate your leads? (42:18)
And seriously, that is the tip of the iceberg! Jump on and have a listen there are plenty of gold nuggets in this episode.
Thanks heaps to Shane for joining us on the Show and we look forward to speaking with him again in the future for more of the same!
Until the next episode guys, “It’s good to see me!”
EPISODE 24 | Tommy Mello | Home Service Millionaire | USA
EPISODE 25 | Michael Steckler | Tradify (Aukland, New Zealand)
G’day guys and welcome to Episode 25 episode of The Air Conditioning Podcast.
In this episode we Zoomed with CEO, Michael Steckler of Job Management System, TRADIFY.
Based in New Zealand, Tradify is a one stop shop for Tradies who want to stay organised and being used by over 15k Tradies in Australia.
Tradify has been designed to benefit those not only working in HVAC&R but Electrical, Renovation and Maintenance, Plumbing, Construction, Security, Landscaping, flooring, Carpentry, Roofing, Painting, Concreting, Earthworks, Fencing & Decking and…..um….have we left anyone out?
With Tradify, you can easily track jobs from quote to invoice and everything in between, get paid faster with online payments, scheduling, professional quotes, timesheets, Profit & Loss analysis and it talks to the major accounting platforms.
Here’s some of the stuff we covered….
> Can you start by telling our audience more about Tradify and how it came about? (1:40)
> Being based in NZ, do you have many clients from Australia? (2:50)
> What sized businesses does Tradify cater to? (3:20)
> Besides the HVAC industry, what other industries would Tradify be suited to? (3:50)
> What differentiates Tradify from other similar platforms? (4:40)
> What does the average person need to do to get the platform set up and usable? (6:10)
> What devices and operating systems are compatible with Tradify? (7:15)
> Can you share with us some of the main features that a tradie might use on Tradify on a daily basis (8:10)
> What Accounting platforms is Tradify compatible with? (12:20)
> Is it difficult to connect Tradify to your Accounting Package and done by an Accountant or is it straight forward so that the tradie can set it up themselves? (13:30)
> How do you come up with the features? Is this via an online suggestion platform? (14:00)
> Job tracking is a feature, can you tell us more about it? (15:30)
> Do you come across many roadblocks in terms of features or technology and how do you prioritise in order to overcome them? (16:30)
> How often are you releasing updates with new or improved features? (18:00)
> How have you set up the pricing, is it paid per job created or on a monthly payment cycle? (19:10)
And we covered heaps more….
We’d like to thank Michael and Tradify for coming onto the Show (and Richie for arranging it!) and if you want to get in touch with the team, you can visit them at https://www.tradifyhq.com/au
And….Michael and the team at Tradify have kindly put together a special offer for our loyal Air Conditioning Podcast listeners!
When you sign up to Tradify, simply use the Discount Code “ACPODCAST” and you’ll receive a massive 50% off Tradify for 3 months! You must get onto Tradify and take advantage of this limited offer while you can, and until the next episode guys……catcha!
EPISODE 26 | Darren Hill & George Parashis | Actron Air (SA)
EPISODE 27 | Al Levi | The 7 Power Contractor (USA)
Hey guys! Welcome to Episode 27 of The Air Conditioning Podcast and wasn’t it a beauty! This week we were up bright and early to Welcome Author of The 7-Power Contractor, business and life coach and all round nice guy, Mr Al Levi.
If you haven’t already heard of Al Levi, you need to. Based in Phoenix, Arizona, Al started out working in a family HVAC & Plumbing business before eventually selling his shares of the company to his brothers and heading out in to the big wide world on his own.
Fast forwarding to current day, Al Levi has gone on to become one of the most successful mentors to some of the biggest names in the Home Service industry, including Tommy Mello. We had a blast speaking with Al and tried to cram as much of his Gold Nuggets into the episode as time would allow! But don’t despair, we didn’t get to cover anywhere near as much as we’d hoped to, so Al has kindly offered to join us on the Show again in the future for Round 2. (Ring-a-Ding-Ding!)
We hope you enjoy the episode as much as we did bringing it to you and be sure to grab a copy of his incredible book The 7-Power Contractor, available on Amazon, Audible and where ever else you get your hands on it!
Here’s a snippet to whet your appetite…..
> Al, can you take us back to where it all began and share with our audience how you got started? (3:00)
> Running a company as you did with some 70 odd employees, how difficult was it to introduce systems? Were you met with much resistance from your staff? (7:00)
> For someone just learning about systems and starting out, it can be very overwhelming. What would your advice be around exactly where and how to get started? (14:00)
> In your book you cover the 7 power points for a successful business, can you expand on those briefly to give our audience a taste of what you cover? (19:00)
> You refer to marketing and advertising as being two different things, can you elaborate? (27:00)
> When it comes to hiring good staff and then retaining them, can you tell us how you went about doing that? (31:00)
When it comes to handing over the operation manual to a specific staff member for a specific task, do you just hand it to them and they go through it at their own pace or do you coach them through it? (35:00)
And guys that was just the tip of the ice berg!
You must get yourselves a copy of The 7-Power Contractor, even if you’re not keen on reading, its sharp and to the point. More gold than Kalgoorlie and what’s more is available on Audible so you can listen on your way to and from work, between jobs and mowing the lawn!
We’d like to sincerely thank Al for joining us as our guest on the show and are already looking forward to speaking with him again.
Until the next Episode folks…Catcha!